Name: kashmir car booking
Brand: Kashmir car Booking

📅 1. Booking Policy

Available Booking Channels:
- Phone calls to our customer service
- WhatsApp booking service
- Email reservations
- Online website portal
- Direct office visits
Required Booking Information:
- Customer full name and contact number
- Pickup location with complete address
- Drop-off destination details
- Travel date and preferred time
- Number of passengers
- Vehicle type preference (if any)
- Special requirements or requests
Advance Payment Requirements:
- Long-distance trips (100+ km): 30% advance payment
- Peak season bookings: 50% advance required
- Multi-day packages: 40% upfront payment
- Airport transfers during high season: 25% advance
- Wedding/special event bookings: Full advance payment

💳 2. Payment Policy

Transparent Pricing: All fares are clearly communicated and agreed upon before travel begins.

Accepted Payment Methods:
- Cash payments in Indian Rupees
- UPI transfers (PhonePe, Google Pay, Paytm)
- Bank transfers (NEFT/RTGS/IMPS)
- Digital wallet payments
Payment Schedule:
- Local city trips: Payment after completion
- Outstation trips: 50% advance, 50% on completion
- Multi-day packages: Advance payment required
- Corporate clients: Monthly billing facility available
Important: Advance payments are non-refundable for late cancellations (less than 24 hours notice).

Free Cancellation:
- Cancellations 24+ hours before travel: 100% refund
- No cancellation charges applied
- Quick refund processing within 2-3 business days
Late Cancellation Charges:
- 12-24 hours before: 25% cancellation fee
- 6-12 hours before: 35% cancellation fee
- Less than 6 hours: 50% cancellation fee
- Less than 2 hours: 75% cancellation fee
No-Show Policy:
- Customer absent at pickup time: 100% charge applies
- Free waiting time: 15 minutes
- Extended waiting charges: ₹50 per 15 minutes
- No refund for no-show situations
Refund Processing Time:
- UPI/Online payments: 1-3 business days
- Bank transfers: 3-5 business days
- Cash advance refunds: Within 7 business days

Vehicle Quality Standards:
- Regular maintenance and safety inspections
- Professional cleaning before each trip
- Air conditioning in all vehicles
- GPS navigation systems installed
- Valid insurance and road permits
- Emergency contact and first aid kit
Professional Driver Standards:
- Minimum 5+ years driving experience
- Extensive local area knowledge
- Professional courtesy and behavior
- Valid driving license and clean record
- Multilingual communication skills
- Safety training and background verification
Additional Service Charges:
- Extra stops during journey: ₹100-200 per stop
- Route modifications: Fare recalculation applies
- Waiting time beyond free limit: ₹50 per 15 minutes
- Night travel surcharge: 25% extra (10 PM - 6 AM)
- Hill station premium: 20% extra for mountain destinations
- Luggage handling: Free for standard baggage

Booking Requirements:
- Provide accurate travel information
- Inform about special requirements in advance
- Keep contact information updated
- Confirm booking 24 hours before travel
Travel Conduct:
- Wear seat belts where legally required
- Maintain respectful behavior with driver
- Follow vehicle capacity limits
- Keep vehicle clean and undamaged
- Be punctual for scheduled pickup times
Prohibited Activities:
- Smoking inside vehicles
- Carrying illegal or hazardous items
- Consuming alcohol during travel
- Playing loud music without permission
- Damaging vehicle property or equipment
Personal Belongings: Customers are responsible for their belongings. Kashmir Car Booking is not liable for lost or damaged personal items.

Force Majeure Events:
- Severe weather conditions and natural disasters
- Traffic congestion and road accidents
- Government restrictions and roadblocks
- Strikes, bandhs, and civil disturbances
- Military operations and security situations
- Infrastructure failures beyond our control
Safety Measures:
- All vehicles equipped with safety features
- Drivers follow traffic rules and speed limits
- Regular safety training for all drivers
- Comprehensive insurance coverage provided
Special Route Restrictions:
- Leh-Ladakh routes subject to weather conditions
- Government permits required for border areas
- High-altitude travel advisories apply
- Additional charges for restricted area travel

Update Policy:
- Terms may be updated to improve services
- Changes posted on company website
- Customer notifications via email/SMS
- Updated terms effective immediately
Customer Communication:
- Major policy changes communicated in advance
- 30-day notice for significant modifications
- Multiple communication channels used