Privacy Policy — Kashmir Car Booking

Kashmir Car Booking is a taxi and car rental service operating in Srinagar, Gulmarg, Pahalgam, Sonmarg, and across the Kashmir Valley. We provide car rental with driver services, airport taxi services, multi-day tour packages, and ground transportation for individuals, families, corporate groups, and B2B travel agency partners.

When this policy refers to "we," "us," or "our," it means Kashmir Car Booking and its team of drivers, coordinators, and support staff. When it refers to "you" or "your," it means any person who uses our services, visits our website (kashmircarbooking.com), or contacts us via phone, WhatsApp, or email.

Registered Address: Srinagar, Jammu & Kashmir, India
Primary Contact: +91 80820 22260 (Phone & WhatsApp)
Email: info@kashmircarbooking.com
Website: https://kashmircarbooking.com

We only collect information that is necessary to fulfil your booking and provide you with a safe, reliable transportation service. We do not collect data that we do not need.

Your personal data is used exclusively for the following purposes:

• Booking Fulfilment — To confirm your reservation, assign a vehicle from our fleet, and dispatch a driver for routes like Srinagar to Gulmarg, Pahalgam, or Sonmarg
• Trip Communication — To send booking confirmations, driver name and phone number, vehicle details, and real-time trip updates via WhatsApp or SMS
• Customer Support — To resolve queries, handle complaints, or process changes to your booking when you call us or WhatsApp us
• Service Improvement — To analyse aggregate booking patterns (e.g., most popular routes, peak seasons) and improve our service quality. This analysis uses anonymised data only
• Legal Compliance — To comply with applicable Indian laws, including the Information Technology Act 2000 and tax regulations requiring us to maintain business records

We share your personal data only with parties who are directly involved in fulfilling your booking. We never sell, rent, or trade your information.

Most of our bookings happen via WhatsApp at +91 80820 22260 or phone calls. Here is how we handle data from these channels:

• WhatsApp Messages — Booking conversations are stored on WhatsApp's encrypted platform. We access these messages only to process and manage your booking. We do not export your chat data to external databases
• Phone Calls — We do not record phone calls unless explicitly required by law. Call logs (date, time, duration) may be retained for service quality purposes
• Contact List — Your phone number is saved in our business contact list solely for booking management. We will not add you to broadcast lists or marketing groups without your explicit consent
• Driver Communication — When your driver contacts you, they use their personal phone. After your trip, we instruct drivers to not retain your contact information for personal use

If you prefer not to use WhatsApp, you can book via phone call, email, or through our website contact form.

When you visit kashmircarbooking.com, we may collect limited technical data through cookies and similar technologies:

• Essential Cookies — Required for the website to function correctly (session management, security). These cannot be disabled
• Analytics Cookies — We use Google Analytics to understand how visitors use our website (page views, time on site, traffic sources). This data is aggregated and anonymised — it is not linked to your personal identity or booking
• No Advertising Cookies — We do not use retargeting cookies, Facebook Pixel, or any advertising tracking technology on our website

You can control cookies through your browser settings. Disabling cookies will not affect your ability to book a vehicle or use our website.

Website forms: If you submit a form on our Contact Us page, the data you enter (name, email, message) is sent to our email inbox and is subject to the same protections described in this policy.

We retain your personal data only as long as necessary for the purposes described in this policy:

You can request early deletion of your data at any time — see Section 9: Your Rights. We will delete your data within 30 days of receiving your request, except where retention is required by law.

We implement reasonable security measures to protect your personal data from unauthorised access, loss, or misuse:

• SSL Encryption — Our website (kashmircarbooking.com) uses SSL/TLS encryption for all data transmitted between your browser and our servers
• WhatsApp End-to-End Encryption — All WhatsApp communications at +91 80820 22260 are protected by WhatsApp's end-to-end encryption
• Limited Access — Only authorised team members (operations coordinators and assigned drivers) can access your booking data. Drivers receive only the minimum information needed for your trip
• No Public Databases — Your data is not stored in publicly accessible databases. We do not use shared spreadsheets or unprotected documents to manage bookings
• Regular Review — We periodically review our data handling practices to ensure they meet current security standards

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. If you believe your data has been compromised, call us immediately at +91 80820 22260 or email info@kashmircarbooking.com.

As a customer of Kashmir Car Booking, you have the following rights regarding your personal data:

• Right to Access — You can request a copy of all personal data we hold about you. WhatsApp us or email us to make a request
• Right to Correction — If any information we hold about you is inaccurate or incomplete, you can ask us to correct it
• Right to Deletion — You can request that we delete all your personal data. We will comply within 30 days, except where retention is required by Indian law (e.g., tax records)
• Right to Object — If you receive any communication from us that you did not request, you can ask us to stop. We will comply immediately
• Right to Withdraw Consent — If you previously consented to receiving promotional messages (rare — we almost never send them), you can withdraw consent at any time
• Right to Complain — If you are unsatisfied with how we handle your data, you can file a grievance with our Grievance Officer (see Section 14) or escalate to the appropriate Indian regulatory authority

Kashmir Car Booking does not knowingly collect personal data from children under the age of 18. All bookings must be made by an adult (18 years or older). When families with children use our services — for routes like Srinagar to Gulmarg or Pahalgam family trips — the booking is associated with the adult's data only.

If we discover that we have inadvertently collected data from a child under 18, we will delete it promptly. If you believe a child's data has been submitted to us, please call +91 80820 22260 or email us immediately.

Our website and pages may contain links to third-party websites and services, including:

• WhatsApp (wa.me/918082022260) — governed by WhatsApp's Privacy Policy
• Google Maps — when used for route planning or office directions, governed by Google's Privacy Policy
• Social Media — links to our profiles on platforms like Instagram or Facebook are governed by each platform's privacy policy
• Payment Gateways — if online payment is used, the transaction is processed by the gateway's own secured system

Kashmir Car Booking is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external service before providing your personal data.

If you are a B2B travel agent or tour operator partner, the following additional practices apply:

• Agency Information — We collect your company name, contact person name, phone, email, business type, and estimated booking volumes to manage the partnership
• Guest Data via Partners — When you book on behalf of your guests, you are responsible for ensuring your guests are aware that their data (name, phone, travel details) is shared with us for trip fulfilment
• White-Label Confidentiality — For partners on our Growth and Enterprise tiers, we maintain strict confidentiality — we do not contact your guests independently or share your business relationship details with other partners
• Invoice Data — GST-compliant invoices containing your business details are retained as per Indian tax law requirements

B2B partners can request data access, correction, or deletion using the same channels described in Section 9. For partnership-related queries, WhatsApp our B2B team.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• The "Last Updated" date at the top of this page will be revised
• Material changes (e.g., new data collection practices, new sharing partners) will be communicated via a notice on our website homepage
• We will not retroactively reduce your rights under this policy without your explicit consent

We encourage you to review this page periodically. Continued use of our services after a policy update constitutes acceptance of the revised terms.

If you have any questions, concerns, or complaints about this privacy policy or how your data is handled, contact us through any of these channels:

• WhatsApp: +91 80820 22260 — fastest response
• Phone: +91 80820 22260 — speak with our team directly
• Email: info@kashmircarbooking.com — for detailed written inquiries
• Website: Contact Us page

Grievance Officer
In accordance with the Information Technology Act 2000 and the rules made thereunder, the name and contact details of our Grievance Officer are:

Name: Kashmir Car Booking — Privacy Team
Email: info@kashmircarbooking.com
Phone: +91 80820 22260
Response Time: Within 7 business days of receiving your grievance

If you are not satisfied with our response, you may escalate your concern to the appropriate regulatory authority under Indian law.