Cancel at least 72 hours before pickup and your full advance comes back. If the weather, a road closure or a cancelled flight stops the trip, you can reschedule free or take a full refund.
A booking is confirmed on a 10% advance and the balance is paid on the last day after service, as explained in the booking and payment policy. So the money at stake in a cancellation is the advance.
| When you cancel | What happens to the advance |
|---|---|
| 72 hours or more before pickup | Full advance refunded |
| Less than 72 hours before pickup | Advance is non-refundable |
| Government road closure, heavy snowfall or flight cancellation | Free reschedule, or full advance refund |
The 72 hours are counted back from the pickup time on your confirmed booking, using the time your cancellation message reaches us on WhatsApp or email.
When a government road closure, heavy snowfall or a cancelled flight makes the trip impossible, you choose between a free reschedule and a full refund of the advance. Please send us the details as soon as you know. More on how these situations are handled is on the weather, road closure and trip changes page.
Refunds are processed within 7 working days, to the same mode in which you paid, whether UPI or bank transfer.
If your refund has not arrived within 7 working days, write to us with your booking details and we will look into it. See customer support and complaints.
Related: Terms & conditions · Kashmir car booking guide · Car rental FAQs
Booking enquiries 8 AM – 10 PM daily · Guests on a trip: 24/7 on WhatsApp or call
Planning a trip rather than checking a policy? Start with our Kashmir car booking guide.