Customer Support & Complaints

If something goes wrong, tell us while it is happening. We would rather fix it on the road than hear about it later.

Last updated: 15 October 2026

When you can reach us

WhatsApp: +91 80820 22260 · Phone: +91 80820 22260 · Email: kashmircarbooking0@gmail.com

During your trip

If a problem comes up with the vehicle, the driver, timings or the plan, message or call us straight away. Guests on a trip can reach us at any hour.

How to make a complaint

1. Write to us on WhatsApp or at kashmircarbooking0@gmail.com. Put “Complaint” and the travel date in the subject or first line.
2. Tell us the name on the booking, your phone number, what happened, and where and when.
3. Add photos or screenshots, receipts or payment references if you have them.

What we do next

The proprietor, Umar Sami Bhat, reviews the complaint personally. We look into what happened with the driver and the team, reply to you with what we found, and tell you what we will do to put it right.

Refund questions

Refunds follow the cancellation and refund policy and are processed within 7 working days to the same mode of payment. If it has been longer, write to us with your booking details.

Who is responsible

Kashmir Car Booking is run by Umar Sami Bhat, proprietor, trading as Kashmir Car Booking (a unit of Kashmir Online Store). Registered Excursion Agent JKEA00003597 · GSTIN 01DBGPB6214P1ZU.