Privacy Policy

We may collect the following information to provide our services:

• Personal Details: Name, phone number, email address
• Booking Details: Pickup location, drop location, travel dates, number of passengers
• Payment Information: UPI, bank transfer, or other payment details
• Communication Records: Messages or calls via WhatsApp, phone, or email

Your information is only used to:

• Confirm and manage your car booking
• Share driver and vehicle details with you
• Provide customer support and assistance
• Send booking confirmations, updates, or travel-related information
• Improve our services and customer experience
• Comply with legal requirements and regulations

We take the security of your personal information seriously:

• All customer details are stored securely with encryption
• Access to data is limited to authorized staff only
• We use secure communication channels (WhatsApp, email, phone) for booking details
• Regular security audits and updates are performed
• Staff are trained on data protection and privacy protocols

We only share your information when necessary:

• With assigned drivers: Limited to name, pickup location, and contact number
• With payment providers: For secure transaction processing
• Legal compliance: If required by law, regulation, or government request
• Emergency situations: To ensure passenger safety and security

Our website may use cookies or analytics to:

• Understand visitor behavior and preferences
• Improve user experience and website functionality
• Track booking form submissions and conversions
• Remember user preferences and settings

Cookie Control: Users can choose to disable cookies in their browser settings. However, this may affect some website functionality.

As a customer, you have the right to:

• Access: Request access to your personal data we hold
• Correction: Ask for corrections if details are incorrect or outdated
• Deletion: Request deletion of your data (unless required for legal or booking purposes)
• Portability: Request a copy of your data in a commonly used format
• Objection: Object to certain types of data processing
• Complaint: File a complaint with relevant data protection authorities

To exercise any of these rights, please contact us using the information provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

• Updates will be posted on this page with a new effective date
• We will notify existing customers via email or WhatsApp when practical
• The new policy will take effect immediately upon posting
• Continued use of our services constitutes acceptance of the updated policy